Shipping policy

AutoSquad ships eligible orders within Australia. Delivery options, costs and estimated timeframes are shown at checkout where available.

Order processing

Orders are processed after payment is received and product availability is confirmed. Processing times can vary by product, order volume and carrier availability.

Delivery options and costs

Shipping costs are calculated at checkout based on the order, delivery address and available services. Some bulky or heavy items may require special handling or a separate delivery arrangement.

Bulky or heavy items

For large workshop equipment, automotive tools or other bulky items, delivery availability and unloading requirements may vary by product and location. If you are unsure whether a product can be delivered to your address, please contact us before placing your order.

Delivery address and access

Please make sure your delivery address, phone number and access details are accurate. If a carrier cannot complete delivery because of incorrect details or access restrictions, additional delivery costs may apply.

Authority to leave

If authority to leave is available for a shipment, only select it when the delivery location is safe and suitable. Delivery outcomes may depend on the selected delivery instructions and applicable law.

Delays and tracking

Delivery estimates are not guaranteed. Delays can occur because of carrier networks, weather, regional access, public holidays or other factors outside our control. Where tracking is available, tracking details will be provided after dispatch.

Damaged, missing or incorrect items

Please inspect your order when it arrives. If an item appears damaged, missing or incorrect, contact AutoSquad as soon as possible with your order number and photos where relevant.

Contact

For delivery questions, email autosquad.au@gmail.com with the product name, delivery suburb or postcode, and order number if available.

Last reviewed: 2 September 2026.