Refund policy

Return and Refund Policy

We want customers to choose the right product with confidence. Please read the product information carefully before ordering, especially capacity, dimensions, compatibility notes and intended use.

Change-of-mind returns

If you would like to request a return, contact AutoSquad within 30 days of receiving your order. Items generally need to be unused, in original packaging and in a resaleable condition, with proof of purchase.

Faulty, damaged or incorrect items

If your item is faulty, damaged on arrival or not the item you ordered, contact us as soon as possible with your order number, photos and a description of the issue. We will review the information and advise the next steps.

Return approval and return address

Please do not send items back before your return has been approved. Return instructions and the correct return address will be provided after we review your request.

Return shipping

Return shipping arrangements depend on the reason for the return and the product involved. For change-of-mind returns, customers may be responsible for return shipping costs. For faulty, damaged or incorrect items, we will assess the issue and advise the appropriate remedy.

Refunds

Once an approved return is received and inspected, we will notify you of the outcome. Approved refunds are processed back to the original payment method where possible. Bank or payment-provider processing times may vary.

Exchanges

The fastest way to get a different item is to contact us so we can confirm availability and advise the best next step.

Australian Consumer Law

Nothing in this policy limits any rights you may have under the Australian Consumer Law or other applicable consumer protection laws.