At Autosquad, we understand getting the parts you need quickly and conveniently is essential. This policy outlines the delivery options we offer and what you can expect during the delivery process.
Order Processing
- We strive to process all orders within 24 business hours (Monday-Friday, excluding holidays) after receiving your order and payment confirmation.
- You'll receive an email notification with tracking information once your order ships.
Delivery Options
We will delivery your order(s) through Australia Post, Aramex Couriers or Direct Freight Express.
Once your payment is cleared we will dispatch your order(s) from Melbourne warehouse in next business day.
We will authorize the courier drivers to leave your parcel in safe areas of your premises if no body is home unless you contact us to disagree with "Authorize to leave".
Delivery Costs
Delivery costs are calculated based on the weight and size of your order, your chosen delivery method, and your delivery location. The final delivery cost will be displayed at checkout before you confirm your order.
Tracking Your Order
You can track your order's progress anytime by logging into your Autosquad account and clicking on "Order History." We'll also send you email updates with tracking information.
Order Changes & Cancellations
We understand that plans can change. If you need to modify or cancel your order before it ships, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
Heavy Product Delivery
For items over 40kg please follow below instructions:
1. Please provide a business address to receive this item. Make sure you enter both your business name and contact number correctly on check out page.
2. If you leave your home address on the order, we may contact you to pay extra residential delivery fee or cancel your order.
3. A home address with a business name will not be considered as a business address. We may contact you to update your address or cancel your order.
